Return Policy & Warranty Information – Suaoki

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Return Policy & Warranty Information


Our policy lasts for 30 days. If 30 days have gone by since the product's delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

- Gift cards
- Downloadable software products


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact us at for further information regarding the return address.


There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund application.

If your refund request is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for further information.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Please do not send your purchase back to the manufacturer. Contact us at for further information regarding the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Warranty Information

All SUAOKI brand products come with at least a manufacturer’s 12-month warranty. If you encounter any problems with your product during this period, simply email us at for assistance.

SUAOKI warrants you, the purchaser of any SUAOKI products, that the product shall be free of defects from the original manufacturer of the material and workmanship for one year from the purchase of the product (the "Warranty Period").

SUAOKI products must be purchased brand-new from an authorized seller of SUAOKI for the warranty to be considered valid. This warranty does not cover refurbished products or products sold second hand.

This warranty does not cover:

  • Improper Use or Installation
  • Cosmetic Damage
  • Damage due to acts of nature. For example lightning strikes, tornadoes, hurricane and such
  • Accidents
  • Misuse
  • Abuse
  • Negligence
  • Commercial Use
  • Modifications to any part of the Product

We reserve all rights of the final decision upon warranty, and refund, and return policy.


The contents of the Return Policy & Warranty Information are subject to change without prior notice.


Last update: January 23, 2019

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