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Return & Warranty

30-Day Money-Back Guarantee

To be eligible for a full refund, your item must be unused and in the same condition that you received it, and in its original packaging. Gift cards & downloaded software are non-returnable.

Full or partial refunds, including product exchanges, may be issued (after the 30 days) if you are experiencing some of the following issues,
- Quality issues with the item
- Some features stopped working

No matter you need to Return or Refund,
1. Apply via Email
If was within 30 days:
Step 1: Make sure you have your proof of purchase ready (e.g. Amazon order number)
Step 2: E-mail us(support@suaoki.com) with a copy of your proof of purchase attached.

If was after 30 days of receiving your item:
Step 1: Make sure you have your proof of purchase ready (e.g. Amazon order number)
Step 2: Take photos of the product, describe the detail of the issues.
Step 3: Send your proof of purchase & photos taken showing the products'issues to support@suaoki.com

2. Refunds (if applicable)
Returned items are inspected before any decision to provide a full refund is granted.
Refunds are issued to the original payment method used during your order, within 10 days, after we have received your returned item.
If you haven't received a refund within 10 days, please check with the bank and contact us via support@suaoki.com.

3. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, contact us at support@suaoki.com for further information.

4. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift (store) credit for the same value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

5. Return Shipping Cost
Shipping costs are non-refundable and will be deducted from your refund.
When returning your item for a refund, you will need to bear the shipping cost for the return.
Depending on where you live, the item may take some time getting to you.
We recommend selecting or using a shipping service with tracking, and/or purchasing shipping insurance.

Warranty Information
All SUAOKI brand products come with at least a manufacturers'12-month warranty. If you encounter any problems with your product during this period, simply email us support@suaoki.com for assistance.
Warrants you, the purchaser of any SUAOKI products, that the product shall be free of defects from the original manufacturer for one year from the date of purchase (the "Warranty Period").
SUAOKI products must be purchased brand-new from an authorized seller of SUAOKI for the warranty to be considered valid. This warranty does not cover refurbished products or products sold as second hand.
This warranty does not cover:
Improper Use or Installation
Cosmetic Damage
Damage due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
Accidents
Misuse
Abuse
Negligence
Commercial Use
Modifications to any part of the Product

The Return & Warranty policy is subject to change without prior notice.